The Platform

One platform for every claim,
every insurer

Lumen connects all your insurer portals into a single intelligent workspace — so your team always knows exactly what to do next, without logging into five different systems.

Connects withRBM SaluteGeneraliUniSalutePrevimedicalFasiAssidai
What's inside

Everything you need to run claims operations

Eight capabilities that turn scattered insurer portals into one calm, controllable workflow.

01

Smart Claims Dashboard

One screen to see all your claims — open, suspended, rejected — across every insurer. No more switching between portals.

03

Health Score

A single number, 0–100, that tells you how well your claims operation is performing — like a credit score, but for your practice.

02

Operational Alerts

Automatically surfaces what needs attention today — overdue claims, rejected submissions, missing documents — sorted by urgency.

04

Smart Insights

A daily message that flags your single biggest risk right now — and the money you can recover by acting on it.

05

Multi-Portal, One Login

Connect RBM Salute, Generali, UniSalute, Previmedical and more. Lumen pulls data from all of them so you don't have to.

RBM SaluteGeneraliUniSalutePrevimedical
06

Reimbursement Tracking

Know exactly which invoices are paid, which are pending, and how long each insurer takes to reimburse.

Paid · 58%Pending · 35%Blocked · 7%
07

Document Management

Upload missing attachments straight from Lumen to unblock suspended claims — no logging into each insurer's portal.

Drag & drop uploadAuto re-submit
08

Team Access Controls

Give each team member access to only the accounts or portals they manage — clean, role-based and auditable.

Role-basedPer-portal scope